Bio-One of Flagstaff decontamination and biohazard cleaning services

Utilizing Your Insurance

Bio-One Flagstaff serves Coconino County and surrounding areas, working with insurance companies to simplify claims for our clients.

Utilizing Your Insurance to Cover Clean-Up and Remediation After a Crime or Traumatic Event In The State of Arizona

Experiencing a crime or traumatic event can be emotional and stressful, for a number of reasons. Beyond the emotional toll, there are practical issues that must be addressed, including the clean-up and remediation of the affected area. Many insurance policies in Arizona cover these situations; just document the issues and initiate the claim. This guide will help you navigate the process of using your insurance to manage the aftermath of any situation and restore your property in the state of Arizona.

Understanding Your Coverage

The first step is to understand the specific provisions of your insurance policy; these vary from state to state, and your specific coverage in Arizona may be different from another, similar Arizona policy. Different types of insurance may cover different aspects of a clean-up and remediation process. Depending on where the event occurred, you will determine which insurance provider you need to call:

  1. Homeowners Insurance: This can include coverage for damages caused by vandalism, theft, or other crimes, along with natural disasters and other standard events. Coverage can also include the remediation of bodily fluids (urine, feces, blood, etc.) and the removal of affected items and materials. This may extend to cleaning and repairing the property, as well as testing and treating the property for mold and other contaminants. Whether you are dealing with the aftermath of a crime, unattended death or suicide, or even trying to reclaim a home or building after a hoarding situation, there are provisions in most insurance policies that can help you alleviate the costs.
  2. Renter’s Insurance: Like homeowners insurance, renter’s insurance can cover personal property damage and potentially include clean-up and remediation costs after a crime or traumatic event as well. If your unit is directly affected by the actions of another tenant, you may be covered for reimbursement for damaged or lost property, temporary relocation costs, and liability costs.
  3. Commercial Property Insurance: For businesses, this policy can cover property damage to company property and business interruption losses. Struggling with a homeless encampment affecting commercial insurance? Bio-One Flagstaff can help remediate to maintain uninterrupted coverage. There are a number of things that factor into your commercial insurance options, rates, and coverage.
  4. Auto Insurance: Comprehensive coverage can pay for repairs and clean-up if your vehicle is damaged during a crime, or even recovered after being stolen.

Steps to Take Immediately After an Incident

  1. Ensure Safety: Make sure that everyone in the home or car is safe and seek medical attention immediately if needed. Contact your local law enforcement to report the crime and wait for them to arrive. You will want all incident reports, case numbers, and photographs available to provide to your insurance for your claim.
  2. Document the Damage: Take extensive photos and videos of the damage before any clean-up begins, if at all possible. This documentation will be crucial for your insurance claim and is needed to get the ball rolling. You will also want to document the progress as the clean-up begins, contractors should do this for you. Here at Bio-One Flagstaff, we document all steps of our process and progress for you and your insurance provider. We keep these in one folder, specific to your incident, and they are available to you and whomever you need to share them with.
  3. Contact Your Insurance Provider: Notify your insurance company as soon as possible. They will guide you through the next steps and explain your coverage. All companies offer different types of coverage; only your provider and your policy information can confirm what is covered under your policy. For the best information about what kind of coverage you have, we suggest contacting your insurance provider. With most policies, you do have time to get these claims initiated, and while we recommend beginning them immediately, they can sometimes be initiated retroactively. We recommend contacting your insurance provider to discuss your options.

Filing an Insurance Claim

  1. Provide Detailed Information: When you contact your insurer, be prepared to provide your policy number, details of the incident, photographs, and the full extent of the damage.
  2. Submit Documentation: Include the photos, videos, reports, and any other evidence you have collected. Detailed documentation can expedite the claims process, and the more you are able to provide, the stronger your claim is.
  3. Work with the Adjuster: An insurance adjuster will likely need to inspect the damage. Cooperate fully and provide any additional information they request; this could be more photos, estimates for repairs, and/or receipts for any temporary fixes done in the meantime.

Coverage for Cleanup and Remediation

Many insurance policies cover the costs associated with professional clean-up and remediation after a crime or traumatic event. This can include:

  1. Biohazard and Debris Clean-Up: Professional cleaning services to handle blood, bodily fluids, and other biohazards. OSHA standards ensure companies like Bio-One Flagstaff perform services correctly, preventing exposure to blood-borne pathogens and diseases.
  2. Property Repairs: Fixing broken windows, doors, counters, fixtures, and other structural damage.
  3. Restoration Services: Restoring your property to its original condition.

Choosing Bio-One Flagstaff

  1. Licensed and Insured: Bio-One Flagstaff is licensed and insured. This protects you in case of any further damage or accidents during the clean-up process.
  2. Experience with Trauma Clean-Up: Bio-One Flagstaff has years of experience in biohazard and trauma scene clean-up and ensures that we follow all safety protocols.
  3. Recommendations and Reviews: Bio-One Flagstaff has an average of 5.0 Stars on Google.

Controlling Further Damage

While waiting for professional help, take steps to prevent further damage:

  1. Secure the Property: Make sure no one has been left in a contaminated area, close/cover any doors, and broken or busted windows, and avoid any glass, debris, or biohazards.
  2. Prevent Potential or Further Water Damage: If a leak causes damage, shut off the water, remove excess water, and use fans or dehumidifiers to dry the area.
  3. Avoid Contaminated Areas: Stay clear of areas with biohazards or other dangerous materials until professionals arrive. We, here at Bio-One Flagstaff, respond to our calls 24/7, 365 days a year. We come prepared to help you in the worst of situations, no matter the time, and we arrive prepared to address and remediate these situations for you on the spot.

Emotional Support

Dealing with the aftermath of a crime or traumatic event is not just about physical clean-up. It’s important to address the emotional impact as well. Don’t forget to look into Aftercare services as well:

  1. Seek Counseling: Professional counseling, whether individual, couple, or family-based, helps cope with the emotional aftermath effectively. After a crisis, prioritizing mental health and well-being through therapy offers numerous benefits and support.
  2. Support Groups: Joining a support group can provide a community of people who understand what you’re going through. There are many varieties of support groups locally and online. If an in-person group is not for you, you may look into a support group over Zoom or another online host. These can be just as effective and still provide you with the community you may need to heal.
  3. Employee Assistance Programs: If an incident occurs at your workplace, you should contact your HR department about any available employee assistance programs for support. Many companies offer assistance in the wake of a traumatic event.


Navigating post-crime or trauma is tough, but using insurance for cleanup eases the burden. Act quickly, document damage, and work with insurance to restore and secure your property. Remember to take care of your emotional well-being during this time, seeking support as needed.

Insurance offers support, helping restore normalcy and safety during difficult situations by providing financial assistance. Depending on the nature of the claim, your insurance company may request additional information or documentation to support your claim. Providing accurate information for a homeowners insurance claim expedites the process and ensures appropriate coverage for your loss.

For questions or assistance, contact Bio-One Flagstaff, your insurance agent, or the claims department of your insurance company. Most companies offer over-the-phone and online support for these types of questions and are there to support YOU.

For more information or inquiries, feel free to reach out at any time. We are here to help.

Bio-One Flagstaff

"Help First, Business Second"

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(928) 255-6345